LexVersant Privacy Policy

lexversant.ca (LexVersant, we, us) is an online English exam-practice service operated from Canada. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By creating an account, paying, or using the Service, you agree to this Policy together with our Terms and Conditions. If you do not agree, please do not use the Service.

Privacy contact: support@lexversant.ca

Account information: your name, email address and login details.

Payment information: payments are processed by Stripe. We do not see or store your full card number. We receive limited details from Stripe such as the plan you bought, the amount, the date, the payment status, a transaction reference, and the card brand and last four digits.

Practice and exam data: your typed answers, test scores, sub-scores, practice history, streaks and settings.

Voice recordings: audio of your spoken answers in the speaking sections (such as Read Aloud and Repeat), used to score you and show your history.

AI Tutor messages: what you type to the AI Tutor and its replies.

Technical and usage data: IP address, device and browser details, login times, pages visited and actions taken on the Service. We also use this information as audit logs.

Visit statistics: each page visit is logged with your IP address, the page, the time, your device type and an approximate country and city worked out from your IP address. We use this only to count visitors and repeat visits and to improve the Service. It is visible only to our administrators, is not sold or shared for advertising, and does not use a tracking cookie.

Communications: emails and messages you send us, including refund and dispute requests.

We use your information to: create and manage your account and give you access to the plan you bought; score your answers, show your history and provide the AI Tutor; process payments, send receipts and keep billing records; respond to your questions, refund requests and payment disputes; secure the Service, prevent fraud and misuse, and enforce our Terms; understand how the Service is used and improve it; and meet legal, tax and accounting obligations.

We rely on your consent for collecting and using your information, including voice recordings. You give consent when you create an account, accept our Terms and use the speaking features. You can withdraw consent at any time (see Section 8), but we may then be unable to provide parts of the Service.

Voice recordings are used only to score your speaking responses, show your practice history and improve the accuracy of the Service. We do not sell your recordings or use them to identify you outside the Service. You can ask us to delete your recordings at any time.

The AI Tutor and AI-assisted scoring or feedback may send your messages and responses to trusted third-party AI service providers so they can generate a reply. Please do not enter sensitive personal information such as health details, government ID numbers or financial account numbers into the AI Tutor.

We do not sell your personal information. We share it only as needed with:

Stripe and your bank or card issuer, to process payments and respond to disputes or chargebacks, including account records, access and login logs, and your acceptance of our Terms;

Service providers that host the Service, store data, send emails, provide analytics or power AI features, who may use your information only to provide services to us;

Authorities or advisers when required by law, to protect our rights, or to prevent fraud or harm;

A buyer or successor if the business is sold or transferred, subject to this Policy.

Our providers, including Stripe, hosting and AI providers, may store or process your information outside your province or outside Canada, including in the United States. When your information is outside Canada, it may be subject to the laws of that country, including access by courts and authorities.

You may ask us to give you access to the personal information we hold about you; correct information that is wrong or incomplete; delete your account, recordings and other data, subject to what we must keep by law; or withdraw your consent to certain uses. Email support@lexversant.ca from your account email address. We aim to respond within 30 days. We may need to verify your identity first. Deleting your data does not entitle you to a refund, as set out in our Terms.

We keep your information only as long as needed for the purposes above. Account, practice and voice data are kept while your account is active and deleted or anonymized when no longer needed or when you ask us to delete them. Billing and payment records are kept as long as tax, accounting and dispute rules require, which is generally up to six years.

We use reasonable safeguards to protect your information, including encrypted connections and access controls. If a breach creates a real risk of significant harm, we will notify you and the relevant privacy authority as required by law.

We use cookies to keep you signed in, remember settings, protect the Service, and measure usage.

The Service is intended for people 18 or older (or age of majority). Younger users require consent and supervision of a parent/guardian.

Contact support@lexversant.ca first. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

We post new versions with an updated date; continued use after the effective date means you accept the changes.

Business name: lexversant.ca

Privacy and support: support@lexversant.ca

Payment disputes: paymentdispute@lexversant.ca